Last updated: November 2026
This privacy policy explains how Nova Accident Repair Ltd (company number 17530018), Unit 3 Brookmarsh Industrial Estate, Norman Road, Greenwich, London SE10 9QE (“we”, “us”) uses the personal information you give us through this website, by phone, by email or on WhatsApp. We are the data controller for that information.
We use your information to reply to your enquiry, prepare a repair quote, arrange an inspection, carry out the repair, and liaise with insurers or assessors when you ask us to. Our lawful bases are taking steps at your request before entering a contract, performing that contract, and our legitimate interest in running and improving our business. We do not sell your information and we do not use it for marketing without your consent.
Quote form submissions are delivered by email to our team and to our website administrator, who maintains this site for us. Where you ask us to, we share repair details with your insurer, the other driver’s insurer or their assessors. Our website host and email providers process data on our behalf. Messages you send on WhatsApp are also handled under WhatsApp’s own terms.
We keep enquiry details for up to 12 months if you don’t go ahead with a repair, and repair and invoice records for up to 6 years to meet our legal and accounting obligations.
This site uses essential cookies to work properly. Pages that show a Google Map load content from Google, which may set its own cookies. You can block or delete cookies in your browser settings.
Under UK data protection law you can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, and ask us to transfer it. To make a request, email novaaccident@outlook.com or call 020 3887 3893.
