Last updated: November 2026
These terms apply to your use of this website and to quotes and repairs provided by Nova Accident Repair Ltd, Unit 3 Brookmarsh Industrial Estate, Norman Road, Greenwich, London SE10 9QE (“we”, “us”). By using this website or asking us for a quote, you agree to these terms.
The information on this website is general guidance about car body repair, paintwork and insurance claims. It is not a quote, and it is not legal or insurance advice. We try to keep it accurate and up to date, but we do not guarantee that it is complete or error-free.
You must not misuse this website, for example by uploading anything unlawful or harmful through our forms. Photos you send us are used only to assess your repair and prepare your quote.
Quotes given from photos, by phone or on WhatsApp are estimates. A written quote is confirmed after we inspect the vehicle. If we find further damage once panels or parts are removed, we will tell you and agree any extra work and cost with you before carrying it out.
Work starts only once you have agreed the quote. Unless agreed otherwise, payment for private repairs is due on collection. For insurance repairs, you remain responsible for any policy excess and for any work not covered by your insurer.
We will give you an estimated completion time with your quote. Times can change, for example if parts are delayed, and we will keep you updated.
Please remove valuables and personal items before leaving your vehicle with us. Vehicles are to be collected promptly once we confirm the repair is complete.
We carry out repairs with reasonable care and skill. If you have a concern about a repair, contact us as soon as possible and we will inspect the vehicle and put right any fault in our workmanship. Nothing in these terms affects your statutory rights as a consumer.
This website links to third-party services such as Google Maps and WhatsApp. We are not responsible for their content or how they handle your information.
We may update these terms from time to time, and the version on this page applies. These terms are governed by the law of England and Wales.
Questions about these terms: call 020 3887 3893, WhatsApp +44 7985 224145 or email novaaccident@outlook.com.
